ABOUT
Welcome to BaekaDae, a platform for Singapore EXO fans to purchase fansite goods!
Email: [email protected]
Twitter/Carousell/Ask.fm: BaekaDae
Email: [email protected]
Twitter/Carousell/Ask.fm: BaekaDae
Please make all payments to POSB Savings 244-48282-1 before sending in your orders.
When sending in your orders, please do follow the format provided in the original posts, so that we may process your orders faster. Once we have verified your payment, you should receive a verification email within 3 days. If you do not, please send us a tweet or email us separately.
We close our orders two - three days before the fansites' given deadlines, so that we will be able to successfully process everyone's orders. In case of any administrative difficulties/unforeseen circumstances, we will still have time to react as necessary. We also reserve the right to alter our deadlines without notice.
We are not responsible for any failure of the fansites to deliver, lost local mail and/or damages of goods.
When sending in your orders, please do follow the format provided in the original posts, so that we may process your orders faster. Once we have verified your payment, you should receive a verification email within 3 days. If you do not, please send us a tweet or email us separately.
We close our orders two - three days before the fansites' given deadlines, so that we will be able to successfully process everyone's orders. In case of any administrative difficulties/unforeseen circumstances, we will still have time to react as necessary. We also reserve the right to alter our deadlines without notice.
We are not responsible for any failure of the fansites to deliver, lost local mail and/or damages of goods.
FREQUENTLY ASKED QUESTIONS
GENERAL
Where are your meetups held?
We rotate between Bedok, Serangoon and City Hall. They may be arranged to be at other locations as well depending on situation.
Do prices include shipping?
Yes. All prices are inclusive of EMS shipping fees and Paypal charges.
Do prices include postage fees?
No, they do not.
How much do postage fees cost?
Postage fees will be charged according to weight; we will notify everyone of the postage fees payable when the goods arrive.
Can you take in XXX's goods?
EXO has a lot of fansites, and as hard as we may try, it is difficult keeping up with all of them. Therefore if you would like us to bring in a certain fansite's goods, let us know and we will check out the notice page ASAP.
Can you bring in instocks for XXX?
We have decided to stop bringing in instocks on request. This is unfair to the people who make payment on time. If you are unable to make it for the payment deadline, we suggest you wait for a stock sale.
When will the goods arrive?
Delivery periods are usually stated by fansites - if not, a good estimate would be 1 - 2 months from closing date. Fansites will usually ship out domestic orders first, also more often than not there will be unexpected delays.
ORDERING
How do I make an order?
Make payment first, and submit payment proof along with the order form listed in the posts. You may email the order form to us, or make an offer to us on Carousell. We will reply your email/accept your offer once your payment has been verified.
I want to buy more than one goods. Do I have to submit the order form more than once?
If you are submitting your order form through email, you may combine all your orders. If you are ordering through Carousell, please offer us at the individual listings; you will only need to submit your particulars once.
Can I order first and pay later?
You may, but we strongly encourage you to make payment first; your order will be put on hold until you make payment.
PAYMENT
What payment modes do you accept?
iBanking / Bank transfer / Cash deposit
I am opting for cash deposit for payment. How much should I deposit?
All amounts should be rounded up. The excess amount will either be returned to you during mass collection, or be used to pay for postage fees (top-up may still be required depending on which type of postage you choose).
Do you accept concealed cash?
Only for postage payments. If you are only able to make payment for the goods via concealed cash, please send the money out early. We are not responsible if your payment reaches us late; your order will be void in that scenario and your money will be returned to you.
Do you do meetups for payment?
Only to our convenience - please contact us if you wish to arrange for a meetup. Alternatively, you may attend any of our mass collections to make payment - just let us know beforehand!
Do I pay for postage together with payment for the goods?
We usually have two rounds of payment collection - one for the goods and one for the postage fees. But you may put in a deposit if you like, just let us know!
Can I make a deposit and pay the remainder during the mass collection?
No. We are no longer accepting partial payments. Only FULLY paid orders will be confirmed. If full payment is not in by the set payment deadline, your order will be void and the amount you previously paid will be returned to you.
Where are your meetups held?
We rotate between Bedok, Serangoon and City Hall. They may be arranged to be at other locations as well depending on situation.
Do prices include shipping?
Yes. All prices are inclusive of EMS shipping fees and Paypal charges.
Do prices include postage fees?
No, they do not.
How much do postage fees cost?
Postage fees will be charged according to weight; we will notify everyone of the postage fees payable when the goods arrive.
Can you take in XXX's goods?
EXO has a lot of fansites, and as hard as we may try, it is difficult keeping up with all of them. Therefore if you would like us to bring in a certain fansite's goods, let us know and we will check out the notice page ASAP.
Can you bring in instocks for XXX?
We have decided to stop bringing in instocks on request. This is unfair to the people who make payment on time. If you are unable to make it for the payment deadline, we suggest you wait for a stock sale.
When will the goods arrive?
Delivery periods are usually stated by fansites - if not, a good estimate would be 1 - 2 months from closing date. Fansites will usually ship out domestic orders first, also more often than not there will be unexpected delays.
ORDERING
How do I make an order?
Make payment first, and submit payment proof along with the order form listed in the posts. You may email the order form to us, or make an offer to us on Carousell. We will reply your email/accept your offer once your payment has been verified.
I want to buy more than one goods. Do I have to submit the order form more than once?
If you are submitting your order form through email, you may combine all your orders. If you are ordering through Carousell, please offer us at the individual listings; you will only need to submit your particulars once.
Can I order first and pay later?
You may, but we strongly encourage you to make payment first; your order will be put on hold until you make payment.
PAYMENT
What payment modes do you accept?
iBanking / Bank transfer / Cash deposit
I am opting for cash deposit for payment. How much should I deposit?
All amounts should be rounded up. The excess amount will either be returned to you during mass collection, or be used to pay for postage fees (top-up may still be required depending on which type of postage you choose).
Do you accept concealed cash?
Only for postage payments. If you are only able to make payment for the goods via concealed cash, please send the money out early. We are not responsible if your payment reaches us late; your order will be void in that scenario and your money will be returned to you.
Do you do meetups for payment?
Only to our convenience - please contact us if you wish to arrange for a meetup. Alternatively, you may attend any of our mass collections to make payment - just let us know beforehand!
Do I pay for postage together with payment for the goods?
We usually have two rounds of payment collection - one for the goods and one for the postage fees. But you may put in a deposit if you like, just let us know!
Can I make a deposit and pay the remainder during the mass collection?
No. We are no longer accepting partial payments. Only FULLY paid orders will be confirmed. If full payment is not in by the set payment deadline, your order will be void and the amount you previously paid will be returned to you.